How to Check Voicemail from Another Phone: Methods & Troubleshooting Tips
We've all been there—your phone's out of reach, acting up, or lost, and you need to check a voicemail urgently.
Today, voicemail remains an important communication tool, 80% of all calls to smartphones go to voicemail, yet only 20% of callers leave a message.
Knowing how to check cell phone voicemail from another phone can be incredibly helpful. You might need to check your or someone’s voicemail. Staying connected is important, and checking voicemail ensures you don’t miss anything important.
In this guide, you will learn how to check voicemail from another phone. Keep reading.
Part 1. How to Check Your Voicemail from Another Phone
Checking voicemail from another phone is easier than you might think! You just need to know a few simple steps to help you learn how to check cell phone voicemail from another phone.
Method 1. Use your own phone number
One of the easiest ways to check your voicemail is by dialing your phone number directly. Most carriers allow you to enter into the voicemail message and retrieve the mailbox with a PIN.
Step 1. Dial your phone number
From any phone — a landline or another mobile device — call your own cell phone number.
Step 2. Wait for your voicemail greeting
Let the call ring until your voicemail message plays. You need to hear your personal greeting (or the automated one).
Step 3. Interrupt the greeting
Press the appropriate key (often * or #) to interrupt the voicemail greeting. This step varies depending on your carrier (for example, Verizon usually uses * while AT&T uses #).
Step 4. Enter your voicemail PIN or password
When prompted, enter your voicemail passcode to access your messages.
Step 5. Listen and manage your voicemails
Once logged in, you can listen to new voicemails, save them, or delete them, just like you would from your own phone.
Method 2. Using your carrier’s website to access voicemail
If you don’t have access to a phone but still need to check your voicemail, many mobile carriers offer online options! Here’s how you can check your voicemail through your carrier’s website:
Step-by-step instructions:
Step 1. Go to your carrier’s official website
Open a web browser and navigate to your carrier’s site (for example, Verizon, AT&T, T-Mobile, etc.).
Step 2. Log into your account
Use your username and password to sign in to your account. If you haven’t set up an online account yet, you may need to register first.
Step 3. Navigate to the voicemail section
Once logged in, look for a menu option like “Voicemail,” “Messages,” or “Visual Voicemail.”
Step 4. Access and listen to your messages. From there, you can view a list of your voicemail messages, listen to them, save them, or delete them, depending on the features your carrier provides.
Part 2. Common Issues and Troubleshooting Tips
1. Incorrect voicemail password or PIN
The problem: You’re prompted for your voicemail PIN, but the one you enter doesn’t work.
Why it happens: You may have forgotten your PIN, entered it incorrectly, or your carrier might have reset it for security reasons.
How to fix it: Try resetting your voicemail password through your carrier’s website, mobile app, or by calling customer service. Some phones also allow you to reset the PIN directly through the device’s voicemail settings.
2. Carrier doesn’t support remote voicemail access
The problem: You’re unable to access your voicemail from another phone at all.
Why it happens: Not all carriers allow voicemail access from phones outside their network, or remote access might not be enabled on your account.
How to fix it: Check with your carrier to confirm if remote voicemail access is supported. You might need to enable the feature through your account settings or update your voicemail plan
3. Voicemail PIN is Locked
The problem: After too many incorrect attempts, your voicemail account gets locked.
Why it happens: Most carriers automatically lock voicemail access after several wrong PIN entries to protect your privacy.
How to fix it: Contact your carrier’s customer support to unlock your voicemail. They’ll either reset your PIN or guide you through unlocking your account.
4. Call Doesn’t Go to Voicemail
The problem: When you call your number, it rings endlessly instead of going to voicemail.
Why it happens: Voicemail might not be properly set up, your call forwarding settings could be incorrect, or your carrier account might have an issue.
How to fix it: Make sure voicemail is set up on your phone. You may need to enable call forwarding to voicemail manually, or contact your carrier to ensure your voicemail service is active.
5. Outdated Carrier Settings
The problem: Your phone or account isn’t connecting properly to your voicemail system.
Why it happens: Carrier settings might be outdated, especially after a phone update, SIM card swap, or software upgrade.
How to fix it: Update your carrier settings. On most phones, you can do this by going to Settings > General > About. If a carrier settings update is available, your phone will prompt you to install it.
✅ Voicemail troubleshooting checklist
Before you contact your carrier, try these steps to solve most voicemail problems on your own:
📞 Double-check your voicemail password/PIN
Make sure you’re entering the correct code. If you’re unsure, reset it through your carrier’s app or website.
📶 Confirm remote voicemail access is allowed
Not all carriers offer it by default — log into your account or call support to verify.
🔒 Watch for account locks
After too many incorrect PIN tries, your account may be locked. Contact customer service to reset.
📲 Ensure call forwarding to voicemail is enabled
Check your phone settings to make sure unanswered calls are being forwarded to voicemail.
🔄 Update your carrier settings
Go to your phone’s Settings > General > About to check for any available carrier updates.
🔋 Restart your phone
Sometimes a simple restart can refresh your connection to the network.
🆘 Contact your carrier
If all else fails, your carrier’s support team can reset your voicemail settings or troubleshoot account-level issues.
Part 3. How to Check Someone's Voicemail from Another Phone without Them Knowing
If you need to get someone's voicemail on another phone without them knowing, one of the most reliable ways is by using a monitoring app like Msafely.
Phone monitoring applications are built to secretly monitor phone activity such as voicemails, messages, calls, location, and many other things—without triggering the monitored device. Msafely is unique for its stealth mode, i.e., the subject of your monitoring won't have any kind of notice or indication that their phone is being monitored.
Msafely functions on both iOS and Android without altering the device, and you don't have to jailbreak your device in order to utilize it.
Key features of Msafely
Here’s how Msafely helps you specifically check voicemail activity and more
- Voicemail tracking
Msafely provides access to voicemail records, including logs of when voicemails were received, missed, or deleted. You can see details like caller info, timestamps, and message durations—all remotely.
- Text message & call logs monitoring
Read both incoming and outgoing text messages, even the ones that have been deleted. Each message shows a timestamp and contact information.
Monitor all incoming and outgoing calls along with full call history, duration, and contact details.
- Social Media Tracking
Track social media apps like WhatsApp, Facebook, Instagram, Snapchat, and more—viewing messages, images, videos, and even deleted conversations.
- Real-time location tracking
Always know where the target device is by seeing its live GPS location. You can view a full history of movements throughout the day.
- Geofencing alerts
Set up safe zones (like home or school) and get instant alerts when the phone enters or exits these areas.
- Browser History Tracking
Msafely allows you to see the whole list of websites the target person's phone visits, together with timestamps and the frequency of those visits.
Steps to check someone's voicemail from another phone without them Knowing
Step 1. Create an account
Visit Msafely’s official website and sign up using a valid email address.
Step 2. Link the target device
Choose the device type (Android or iOS).
Step 3. Choose a subscription plan
Select a subscription plan based on your needs and activate it.
Step 4. Start monitoring
Once the device is linked, log in to the Msafely Control Panel from your phone or computer.
Go to the Voicemail section to view voicemail logs, listen to messages, and monitor other phone activities discreetly.
Part 4. FAQs
Q1. Can I use a carrier’s online tools to check voicemail?
Yes, many carriers offer online voicemail access through their apps or websites. You can log in and listen to messages without needing a physical phone.
Q2. How can I check someone else’s voicemail from my phone?
To check someone else’s voicemail, dial their number, interrupt the greeting, and enter their voicemail PIN. Always get permission before accessing someone else’s voicemail.
Q3. Can I check voicemail from another phone if the person’s phone is off?
Yes, as long as the phone has voicemail set up, you can access messages even if the phone is off or out of service. Calls will go straight to voicemail in that case.
Q4. What should I do if my voicemail PIN is locked?
If your PIN is locked due to multiple failed attempts, contact your carrier’s customer service to unlock or reset it. Some carriers let you reset the PIN through their app.
Q5. Can I use an app to check voicemail secretly?
Yes, apps like Msafely allow you to check voicemail without the other person knowing. These apps provide discreet, real-time access to voicemail and other phone activities.
Part 5. Conclusion
Checking voicemail from another phone is easier than you think. You can quickly retrieve messages by using your own phone number, accessing carrier tools, or even using apps like Msafely.
Among these options, Msafely stands out as the best choice for secret and real-time monitoring, especially when you need to access voicemail without the person knowing. These methods ensure you stay connected when your phone is out of reach or unavailable.
With the steps covered in this guide, you’re all set to check your voicemail from any phone, anywhere. Therefore, you’ll never have to worry about missing important messages again.