Question 1

What is Msafely?

Accepted Answer

Msafely is the most trustworthy monitoring solution for iOS and Android devices.

Question 2

How does Msafely work?

Accepted Answer

Msafely is account-based monitoring solution. You don't need to download any apps on your own phone or install any software on your computer. When you would like to monitor an iOS device, you need to know the target device owner's iCloud ID. To monitor an android device, you need to get Google account details the target device. To learn more details, please visit the monitor iPhone and monitor android phone tutorials respectively.

Question 3

What devices are supported by Msafely?

Accepted Answer

Msafely is compatible with most iOS and Android devices, without any need to root or jailbreak.

Question 4

Will there be a Msafely icon on the target device?

Accepted Answer

No. Because you don't need to install app on the target iOS or Android devices.

Question 5

Where can I view data from the monitored device?

Accepted Answer

From the dashboard panel of your personal account either on a web browser or in the app. To see how data is displayed on the Msafely Dashboard, view demo for free.

Question 6

If the device I would like to monitor is an iPhone or iPad, do I need to jailbreak it first?

Accepted Answer

No, you don't need to jailbreak the target iOS device.

Question 7

Is it required to root the target Android device?

Accepted Answer

No, you don't need to root the target Android device.

Question 8

Is it legal to use Msafely?

Accepted Answer

Yes, it is legal to use Msafely to monitor your children under 18 years old through mobile phones or tablets.Before using any phone tracker, you'd better learn about local laws.

Question 9

What social media apps can I spy with Msafely?

Accepted Answer

Msafely can monitor main social media apps, such as Facebook, WhatsApp, Instagram, Kik, Snapchat, Instagram,WeChat. You can view all text messages, photos, GPS locations, files shared via these apps.

Question 10

Where can I get technical support?

Accepted Answer

You can send email to service@msafely.com or ask for help though online chat service on the bottom right corner of the website.

Question 11

Do I need to register an account before using Msafely?

Accepted Answer

Yes. You must have a Msafely account before using the service.

Question 12

How many devices can I monitor at the same time?

Accepted Answer

Currently Msafely monitoring service is authorized on account basis. You may monitor one device with one account. So if you would like to monitor dozens or hundreds of devices at the same time, please send us inquiries to customize a monitoring solution.

Question 13

Can I register my account with a fake email address?

Accepted Answer

We recommend that you use real email account because you use this email address to receive important emails and messages. If you use a fake email address, you won't receive our email.

Question 14

What should I if I forget password and can't login?

Accepted Answer

Click on “Login” button and you can see “Forget Password” on the page. Type on “Forget Password”, then enter your email address that you used to sign up, then you will receive an email with password resetting link.

Question 15

Can I change my email after signing up?

Accepted Answer

Sorry, you can't change the email you used to sign up. One email address represents one account. So, you can use another email address for new Msafely account.

Question 16

What does your Msafely App do?

Accepted Answer

They can be used to view the data on monitored devices, such as text messages, photos, videos, GPS locations, browsing history, block apps and websites.

Question 17

Can I use Msafely to monitor target device remotely?

Accepted Answer

Yes, Msafely allows you to spy on target device remotely. Once you finish setup on the target phone, you can login to dashboard to start remote monitoring.

Question 18

How often is the monitored data updated on Msafely dashboard?

Accepted Answer

The Msafely monitoring app connected with the target device automatically collects data every four hours. Also, every time when you are signing into the Msafely account, an active new syncing request will be triggered to ensure that you can view the latest data. You can also manually update the data displayed on the Control Panel by clicking the sync icon. It usually takes some time to complete a sync process depending on the size of the data being collected and the internet connection speed on the target device. It will also consume a considerable amount of battery power, especially when the monitored data is collected via 3G or 4G network that is not always stable and strong.

Question 19

What is the meaning of the “Updated” time listed on the top left of the Dashboard panel?

Accepted Answer

It shows the latest time when the monitored data is being manually updated.

Question 20

What happens if I cancel subscriptions, or disconnect the target device from my Msafely account?

Accepted Answer

All target device's information will be deleted from our server, and the Spys monitoring app will stop collecting data from the target device.

Question 21

Can I view deleted text messages?

Accepted Answer

Yes. Msafely enables you to access all backup text messages, SMS and iCloud messages, even deleted ones.

Question 22

Is there a data upload limit on Msafely software?

Accepted Answer

No, there is no data upload limit and you can enjoy unlimited storage on your Msafely Control Panel.

Question 23

Does Msafely work with tablets?

Accepted Answer

Yes. Msafely is compatible with all iOS devices like iPhone, iPad and iPod touch. Msafely also works with all Android devices, including Android phone, tablets.

Question 24

If the monitored user changes iCloud credentials, can I still monitor the target device?

Accepted Answer

Sorry, if the monitored user changes iCloud credentials, you can't monitor the target device. You need to bind the target device with Msafely again. So, you need to enter new iCloud credentials.

Question 25

Do I need to get the target device physically?

Accepted Answer

Yes. The first time you use Msafely, you need to get the target device. Once you complete the relevant settings and connect the target device with Msafely, you no longer need the target device.

Question 26

How to buy Msafely phone tracker?

Accepted Answer

You can buy Msafely software by clicking on “BUY NOW” button on the official website.

Question 27

How long does it take to get the software after purchasing Msafely?

Accepted Answer

Once you finish purchasing Msafely, you can login to your account and start setting up.

Question 28

Are my credit card details safe with Msafely?

Accepted Answer

Yes, of course your credit are details are absolutely safe with Msafely.

Question 29

How can I get a refund if I am not satisfied with Msafely?

Accepted Answer

All refunds will be in accordance with our Refund Policy. If you want to get a refund, please sen email first.

Question 30

I have purchased Msafely, but I haven't received the email for purchase order or software instructions, what should I do?

Accepted Answer

It will takes a few minutes to receive emails from Msafely. If you fail to receive related emails within 24 hours, just ask for help though service@msafely.com or online service.

Question 31

Can I upgrade my subscription when my last subscription is still valid?

Accepted Answer

Yes, you can upgrade your subscription at any time as you need.

Question 32

Will my subscription be auto-renewed?

Accepted Answer

Yes, Msafely subscription is default auto-subscription. You can also cancel the auto-subscription as you need.

Question 33

How to cancel my auto-subscription?

Accepted Answer

You can send email to service@msafely.com or ask for help via online chat.

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