Question 1

What is Msafely?

Accepted Answer

Msafely is a parental control and monitoring software designed to help parents manage and oversee their children's digital activities.It offers features like social media monitoring, web filtering, location tracking, and screen time management.The platform is user-friendly, providing clear installation steps and compatibility with popular devices, making it an effective tool forpromoting online safety and fostering healthy digital habits within families.

Question 2

How does Msafely work?

Accepted Answer

For iPhone, Msafely provides a cloud-based monitoring solution that requires no software installation on the target device.Simply follow the provided instructions to enable remote monitoring. For Android, you can choose between the cloud-based solutionor direct software installation on the target device to enable remote monitoring.

Question 3

Is Msafely legit?

Accepted Answer

Yes, Msafely is a legitimate parental control solution trusted by parents to monitor and manage their children's online activities responsibly.It adheres to legal and ethical guidelines for parental monitoring.

Question 4

Is Msafely secure?

Accepted Answer

Since entering the market in 2023, we have built a strong reputation as one of the most secure monitoring apps available. Security and privacyare our top priorities, ensuring the safety of both our customers and their loved ones. We employ advanced encryption protocols to protect your data,which remains accessible only to you. Even our team has no access to the information monitored by the software, guaranteeing complete privacy.

Question 5

Is Msafely detectable?

Accepted Answer

Msafely operates discreetly, especially with its cloud-based solution, which does not require app installation on the target device,making it nearly undetectable. For Android devices where software installation is an option, the app can run in stealth mode.

Question 6

Will there be a Msafely icon on the target device?

Accepted Answer

No, when installed on Android, Msafely can operate in stealth mode, ensuring no visible icon appears on the target device.The cloud-based solution for iPhone requires no installation, so no icon is present.

Question 7

Does Msafely work in my country?

Accepted Answer

Yes, Msafely is designed to work in most countries worldwide, provided you have a stable internet connection. Check the official websitefor any specific regional restrictions.

Question 8

Does Msafely have a free trial?

Accepted Answer

Msafely does not offer a free trial, but it provides a free demo. The demo allows you to explore all the features exactly as they appearin the actual dashboard, giving you a clear understanding of how the platform works before making a purchase.

Question 9

How do I know it’s not a scam?

Accepted Answer

Msafely is a legitimate service trusted by thousands of users globally. It operates transparently, offering a free demo and a money-back guarantee.Additionally, it uses secure payment methods and encryption to protect your data. Customer reviews and its consistent market presence since 2023further attest to its reliability.

Question 10

What should I do if Msafely is not working?

Accepted Answer

If Msafely is not functioning as expected, ensure your internet connection is stable and verify that all setup steps were completed correctly.If the issue persists, you can reach out to customer support for assistance.

Question 11

How can I reach Msafely customer support?

Accepted Answer

You can contact Msafely customer support through the official website. They provide multiple options, including live chat, email, and a helpcenter with comprehensive FAQs to address your concerns.

Question 12

Is my own phone compatible with Msafely?

Accepted Answer

Yes, Msafely is compatible with both iPhone and Android devices, allowing you to monitor the activities on any device.

Question 13

Does Msafely work on iPhone?

Accepted Answer

Yes, Msafely works on iPhones. It provides cloud-based monitoring, so there is no need to install software on the device, making it easy to monitor remotely.

Question 14

Does Msafely work on Android?

Accepted Answer

Yes, Msafely is compatible with Android devices. You can choose between using the cloud-based solution or installing the app directly on the target Android device to enable monitoring.

Question 15

What phones is Msafely compatible with?

Accepted Answer

Msafely is compatible with most modern smartphones, including both iPhone and Android devices.

Question 16

Can I monitor an iPad or tablet with Msafely?

Accepted Answer

Yes. Msafely is compatible with all iOS devices like iPhone, iPad and iPod touch. Msafely also works with all Android devices, including Android phones, tablets.

Question 17

Can I download Msafely from Google Play or Apple Store?

Accepted Answer

No, Msafely is not available for download directly from Google Play or the Apple App Store. You will need to use the software from the official Msafely website.

Question 18

Do I need to register an account before using Msafely?

Accepted Answer

Yes, you need to register an account before using Msafely.

Question 19

Can I register my account with a fake email address?

Accepted Answer

While you technically can register with any email address, it is recommended to use a valid, accessible email address. This ensures you can receive importantupdates, notifications, and account recovery instructions if needed. Using a valid email helps maintain the security and functionality of your account.

Question 20

How to register an account with Msafely?

Accepted Answer

To register an account with Msafely, follow these steps:1. Visit the Msafely website: Go to the official Msafely website.2. Click on "Sign Up Free": Look for the registration button to begin the sign-up process.3. Enter your details: Provide a valid email address, create a password, and fill in any other required information.

Question 21

Can I change my email after signing up?

Accepted Answer

Sorry, you can't change the email you used to sign up. One email address represents one account. So, you can use another email address for the new Msafely account.

Question 22

How to log into my Msafely control panel?

Accepted Answer

To log into your Msafely control panel, follow these steps after completing your purchase:1. Go to the Msafely website: Visit the official Msafely website.2. Click on "Login": Find the "Login" button at the top-right corner of the homepage.3. Enter your credentials: Use the email address and password you registered with during the purchase process.4. Click "Log In": After entering your details, click the "Log In" button to access your control panel.5. Access the dashboard: Once logged in, you'll be taken to your Msafely control panel, where you can manage monitoring settings and view data.

Question 23

If the device I would like to monitor is an iPhone or iPad, do I need to jailbreak it first?

Accepted Answer

No, you do not need to jailbreak the iPhone or iPad to use Msafely. Msafely works with iOS devices through a cloud-based solution,so there is no need for jailbreaking.

Question 24

Is it required to root the target Android device?

Accepted Answer

No, rooting the Android device is not required for Msafely. You can either use the cloud-based solution or install the app directlyon the target device to begin monitoring.

Question 25

Do I need to get the target device physically?

Accepted Answer

Yes. The first time you use Msafely, you need to get the target device. Once you complete the relevant settings and connect the target device with Msafely,you no longer need the target device.

Question 26

How to install Msafely on Android?

Accepted Answer

Msafely offers two connection methods:1. Cloud-based solution: After completing your purchase, log in to the Msafely dashboard and select the cloud-based option. Simply enter the Google account credentials of the target device and complete the two-step verification process. No software installation is required on the target device.2. App installation solution: Choose the app installation method and follow the instructions to install the Msafely app on the target device. Once the installation is complete, you can monitor the target device remotely without needing further physical access to it.

Question 27

How to install Msafely on iOS?

Accepted Answer

If your target device is an iOS device, there's no need to install Msafely on any device. Simply log in to the Msafely dashboard, enter the iCloudaccount credentials of the target iPhone (also known as Apple ID and password), and complete the two-step verification process.

Question 28

Can I install Msafely remotely?

Accepted Answer

No, you cannot fully install Msafely remotely. However, the available connection methods differ based on the target device:1. iOS Devices: There's no need to install any software. Simply log in to the Msafely dashboard, enter the target device's iCloud credentials, and complete two-step verification.2. Android Devices: Msafely offers both a cloud-based solution and an app installation method:a. For the cloud-based solution, you need the target device’s Google account credentials and must complete two-step verification. No physical installation is required.b. For the app installation method, physical access to the target device is required to install the Msafely app. After installation, you can monitor the device remotely without further access.

Question 29

Accepted Answer

The installation process for Msafely is quick. For Android, it takes a few minutes to download and set up the app. For iOS,the setup involves following the cloud-based instructions, which can be done within minutes.

Question 30

Can I install Msafely to use it on several devices (iPhone and Android) at a time?

Accepted Answer

Yes, Msafely supports monitoring multiple devices simultaneously, including both iPhone and Android devices.You can manage and monitor all devices from a single control panel.

Question 31

Will my kid know it's installed?

Accepted Answer

iOS Devices: If you use the cloud-based solution, there’s no app installed on the target device, so your child will not know it’s being monitored.Android Devices: If you choose the cloud-based solution, there’s no software installed, and monitoring is discreet. However, with the app installation method, you can hide the Msafely app icon after installation to ensure it operates in stealth mode.

Question 32

How do I remove Msafely from the target device?

Accepted Answer

iOS Devices: Since Msafely uses a cloud-based solution, there’s no app installed on the target device. To stop monitoring, simply log in to the Msafely dashboard and disconnect the target device from your account.Android Devices:1. Cloud-based solution: There is no app installed on the target device. To stop monitoring, log in to the Msafely dashboard and disconnect the target device from your account.2. App installation method: If you installed the Msafely app on the target device, follow these steps to remove it:•  Open the device’s Settings.•  Navigate to the Apps or Application Manager section.•  Find the Msafely app in the list.•  Tap Uninstall and confirm the action.

Question 33

Can my kid uninstall Msafely?

Accepted Answer

iOS Devices: Since there’s no software installed on the target device when using the cloud-based solution, there’s nothing for your child to uninstall. Android Devices:1. Cloud-based solution: No app is installed on the target device, so it cannot be uninstalled by your child.2. App installation method: The app operates in stealth mode, hiding its icon after installation. So it can't be uninstalled by your kid.

Question 34

I already have a Msafely subscription, but want to upgrade it to another one

Accepted Answer

No, you do not need to reinstall the app when upgrading your Msafely subscription.

Question 35

I forgot the password to the account, what shall I do?

Accepted Answer

If you forget your password, click the "Forgot Password" link on the Msafely login page. You will receive an email with instructionson how to reset your password. Follow the steps to regain access to your account.

Question 36

How many devices can I monitor at the same time?

Accepted Answer

Msafely's monitoring service is currently authorized on a per-account basis, meaning one account can monitor one device.If you need to monitor multiple devices, such as dozens or hundreds at the same time, please contact us to customize amonitoring solution tailored to your needs.

Question 37

Where can I view data from the monitored device?

Accepted Answer

You can view data from the monitored device directly from the Msafely dashboard on your personal account,either through a web browser or the app. To see how the data is displayed, you can view the free demo for afirsthand look at the dashboard's features and layout.

Question 38

What phone activity can Msafely monitor on the target device?

Accepted Answer

Msafely can monitor a variety of phone activities on the target device, including call logs, text messages (SMS and MMS), and social media activity across platforms like WhatsApp, Facebook, and Instagram. It also tracks the device's real-time GPS location and location history, monitors app usage, and provides access to browser history, including visited websites.Additionally, Msafely allows you to view photos and videos stored on the device and includes a keylogger feature to capture keystrokes entered on the device, such as text messages and search queries. The availability of these features depends on the device type (iOS or Android).

Question 39

How often is the monitored data updated on Msafely dashboard?

Accepted Answer

The Msafely monitoring app connected to the target device automatically collects data every four hours. Additionally,each time you sign into your Msafely account, a new sync request is triggered to ensure you can view the latest data.You can also manually update the data displayed on the Control Panel by clicking the sync icon. The sync process may takesome time to complete, depending on the size of the data being collected and the internet connection speed on the target device.Please note that the syncing process can consume a significant amount of battery power, particularly when data is collected overan unstable or weak 3G or 4G network.

Question 40

What is the meaning of the “Updated” time listed on the top left of the Control Panel?

Accepted Answer

It shows the latest time when the monitored data is being manually updated.

Question 41

What happens if I cancel subscriptions, or disconnect the target device from my Msafely account?

Accepted Answer

Once you disconnect or remove the target device, all its information will be deleted from our server,and the Msafely monitoring app will stop collecting data from the target device.

Question 42

Is there a data upload limit on Msafely software?

Accepted Answer

There is no data upload limit, and you can enjoy unlimited storage on your Msafely Control Panel.

Question 43

If the monitored user changes Cloud credentials, can I still monitor the target device?

Accepted Answer

Sorry, if the monitored user changes the cloud credentials, you will no longer be able to monitor the target device. You will needto reconnect the target device to Msafely using the updated credentials in order to continue monitoring.

Question 44

How can I buy a Msafely subscription?

Accepted Answer

To buy a Msafely subscription, simply visit the official Msafely website. Select the plan that best suits your needs,and follow the steps to complete your purchase.

Question 45

Can I purchase a subscription with PayPal?

Accepted Answer

Yes, you can purchase a Msafely subscription using PayPal. During the checkout process, you will be provided with theoption to select PayPal as your payment method, allowing you to securely complete your purchase.

Question 46

How long does it take to get Msafely after purchasing?

Accepted Answer

After purchasing Msafely, you will receive immediate access to your subscription. You can log into your account and begin setting up the monitoringservice right away. Depending on the setup method (cloud-based or app installation), the process may take a few minutes to complete.

Question 47

What happens after the purchase?

Accepted Answer

After purchasing Msafely, you will receive immediate access to your account. Here's what happens next:1. Account Setup: You'll be prompted to log into your Msafely account using your credentials.2. Choose the Monitoring Method: Depending on your target device (iOS or Android), you'll select either the cloud-based monitoring option or the app installation method.3. Connect the Target Device: Follow the instructions to connect the target device, either by entering cloud credentials or installing the Msafely app.4. Start Monitoring: Once set up, you'll begin monitoring the target device remotely through the Msafely Control Panel.You can access the service immediately and start monitoring the device as soon as the setup is complete.

Question 48

What should I do if I can’t complete the purchase and see an error?

Accepted Answer

If you can’t complete the purchase and see an error, try the following steps:1. Check Payment Information: Ensure that your payment details (credit card, PayPal, etc.) are correct and up to date.2. Try a Different Payment Method: If possible, try using a different payment method to complete the purchase.3. Clear Browser Cache or Try a Different Browser: Sometimes, clearing your browser’s cache or switching to a different browser can resolve issues.4. Check Internet Connection: Make sure you have a stable internet connection during the transaction.5. Contact Customer Support: If the problem persists, reach out to Msafely’s customer support team for assistance. They can help resolve any technical issues or provide guidance on completing your purchase.

Question 49

Are my credit card details safe with Msafely?

Accepted Answer

Yes, your credit card details are safe with Msafely. We use secure encryption protocols to protect your payment information during transactions.All payments are processed through trusted and secure payment gateways, ensuring your financial data remains private and protected from unauthorized access.

Question 50

Why does the billing name on my payment record appear as MS Protection.?

Accepted Answer

To protect your privacy, we use a discreet billing descriptor. This means the name MS Protection. will appear on your payment recordinstead of our brand name, Msafely. This ensures that your purchase details remain private and confidential.

Question 51

Is my payment information secure?

Accepted Answer

Absolutely. We use advanced encryption technology and secure payment gateways to ensure your payment details are fully protected.Your personal and financial information is never shared with unauthorized third parties.

Question 52

What payment methods do you accept?

Accepted Answer

We accept a variety of secure payment methods, including major credit cards, PayPal, and other regional payment options. All transactions are processed securely for your peace of mind.

Question 53

What if I have questions about my billing?

Accepted Answer

If you have any questions or concerns about your billing or payment record, please don’t hesitate to contact our customer support team at service@msafely.com. We’re here to help 24/7.

Question 54

How can I get a refund if I am not satisfied with Msafely?

Accepted Answer

If you're not satisfied with Msafely and would like to request a refund, follow these steps:1. Contact Customer Support: Reach out to Msafely's customer support team through email or the support page on their website. Be sure to provide your account details and the reason for your request.2. Review Refund Policy: Check the company's refund policy to see if you're eligible for a refund. Refunds may be subject to specific terms, such as a satisfaction guarantee period.3. Submit Your Request: If eligible, submit a formal refund request, and the team will guide you through the process.Refunds are typically processed within a specified time frame, depending on the company’s policy. Always make sure to check the terms and conditions at the time of purchase.

Question 55

I have purchased Msafely, but I haven't received the email for purchase order or software instructions, what should I do?

Accepted Answer

It will take a few minutes to receive emails from Msafely. If you fail to receive related emails within 24 hours,just ask for help though service@msafely.com or online service.

Question 56

Can I upgrade my subscription when my last subscription is still valid?

Accepted Answer

Yes, you can upgrade your subscription at any time as needed.

Question 57

Will my subscription be auto-renewed?

Accepted Answer

Yes, Msafely subscription is set to auto-renew by default. However, you can cancel the auto-renewal at any time through your accountsettings if you no longer wish to continue the subscription.

Question 58

How to cancel my auto-subscription?

Accepted Answer

To cancel your auto-subscription with Msafely, follow these steps:1. Log into Your Account: Go to the Msafely website and log into your account.2. Access Subscription Settings: Navigate to the subscription or billing section of your account.3. Cancel Auto-Renewal: Look for the option to cancel auto-renewal or manage subscription settings. Follow the prompts to disable auto-renewal for your subscription.If you have trouble or need assistance, you can always contact Msafely's customer support for help.

FAQs

General inquiries

Q1. What is Msafely?

Q2. How does Msafely work?

Q3. Is Msafely legit?

Q4. Is Msafely secure?

Q5. Is Msafely detectable?

Q6. Will there be a Msafely icon on the target device?

Q7. Does Msafely work in my country?

Q8. Does Msafely have a free trial?

Q9. How do I know it’s not a scam?

Q10. What should I do if Msafely is not working?

Q11. How can I reach Msafely customer support?