Request Refund

Fill in the form, let us know why you are not satisfied with Msafely.

You'll be responded within 48 hours.


Frequently Asked Questions

Q1. What is your policy on refund?

Msafely provides a 7-day Money Back Guarantee. Refunds will be approved within this guarantee under the accepted circumstances.

Q2. Do you charge VAT on my purchase?

Msafely charges VAT for European Union countries, United Kingdom, Australia and Japan.

Q3. How do I get a refund of taxes paid?

If you have been charged taxes by our payment platform, and you are a tax exempt entity, you will need to contact the payment platform directly. For reversal of the taxes, you would need to fax a copy of Certificate of Exemption form which proves the tax exemption status to the number listed below for your corresponding country. Once that has been received, it is expected that you will get a return of your sales tax within 1-2 business days.

Q4. How do I turn off the automatic renewal?

Msafely is default auto-subscription for better continuous monitoring. If you need to cancel automatic renewal, you can contact us.


SOFTWARE INTENDED FOR LEGAL USE ONLY. It is the violation of the applicable laws to install Msafely on a device you do not own. The law generally requires you to notify owners of the devices, on which you intend to install Msafely. The violation of this requirement could result in severe monetary and criminal penalties. You are solely responsible for installing the software on such devices and are aware that Msafely cannot be held responsible. We advise you consult a local legal advisor prior to installing and using Msafely.

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