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Frequently Asked Questions
Q1. What is your policy on refund?
Msafely provides a 7-day Money Back Guarantee. Refunds will be approved within this guarantee under the accepted circumstances.Q2. Do you charge VAT on my purchase?
Msafely charges VAT for European Union countries, United Kingdom, Australia and Japan.Q3. How do I get a refund of taxes paid?
If you have been charged taxes by our payment platform, and you are a tax exempt entity, you will need to contact the payment platform directly. For reversal of the taxes, you would need to fax a copy of Certificate of Exemption form which proves the tax exemption status to the number listed below for your corresponding country. Once that has been received, it is expected that you will get a return of your sales tax within 1-2 business days.Q4. How do I turn off the automatic renewal?
Msafely is default auto-subscription for better continuous monitoring. If you need to cancel automatic renewal, you can contact us.